07857 073 125 | 01923 256 930

FREQUENTLY ASKED

QUESTIONS (FAQ'S)

FIND ANSWERS TO THE MOST COMMON QUESTIONS ABOUT OUT PRODUCTS SERVICES AND POLICIES

We’re here to help with all your workwear and uniform needs. Use the form below, call us, or email our team for fast, friendly support and expert advice. We aim to respond to all enquiries within one working day.

FREQUENTLY ASKED QUESTIONS

GENERAL

QUESTIONS?

Find quick answers to our most common queries about products, ordering, and our services. We make your workwear experience simple and straightforward from the start.

What products do you offer?

We offer a comprehensive range of workwear, uniforms, hi-vis clothing, PPE, corporate apparel, and accessories for all industries and professions.

How can I place an order?

You can place an order online, by phone, or by emailing our sales team. Visit our Contact Us page for all ordering options.

What is your return policy?

Unworn, unbranded items can be returned within 14 days of delivery for a refund or exchange. Custom-branded items are non-returnable unless faulty. Please see our Returns Policy for full details.

Do you offer custom branding?

Yes! We provide embroidery, printing, and other custom branding options on most garments. Visit our Custom Branding page for more information.

How long does delivery take?

Standard delivery is usually 3–5 working days for stock items. Branded or custom orders may take 7–14 working days. We’ll confirm delivery times when you place your order.

FREQUENTLY ASKED QUESTIONS

PRODUCT

INFORMATION?

Explore the details behind our garments-materials, sustainability, sizing, and certifications. Quality and transparency are woven into every product we offer.

What materials are used in your workwear?

Our garments are made from high-quality materials such as cotton, polyester, poly-cotton blends, recycled fibres, and technical fabrics, depending on the product type.

Are your products sustainable or eco-friendly?

Yes, we offer a wide selection of sustainable and eco-friendly options, including organic cotton, recycled polyester, and garments with Oeko-Tex® or GOTS certifications.

Do you have size guides available?

Absolutely! Size guides are available for all our products on the product pages. If you need further assistance, our team is happy to help.

Can I get samples before ordering?

Yes, we offer samples of most products so you can check quality, fit, and suitability before placing a bulk or branded order.

What certifications do your products have?

Many of our products are certified to international standards such as EN ISO 20471 (hi-vis), Oeko-Tex® Standard 100, GOTS, Fairtrade, and more. Certification details are listed on each product page.

FREQUENTLY ASKED QUESTIONS

ORDERING

& DELIVERY

Enjoy a smooth ordering process and reliable delivery options. Learn how to track your order, choose shipping methods, and manage your purchases with ease.

How do I track my order?

Once your order is dispatched, you’ll receive a tracking link by email. You can also contact our team for updates at any time.

What are the shipping options?

We offer standard, express, and next-day delivery options within the UK. International shipping is also available-please contact us for details.

Can I change or cancel my order?

If your order has not yet been processed or branded, you can change or cancel it by contacting us as soon as possible. Custom-branded orders cannot be changed or cancelled once production has started.

Do you ship internationally?

Yes, we ship to many countries worldwide. Please contact us for international shipping rates and delivery times.

What are the payment methods?

We accept all major credit/debit cards, bank transfers, and approved business accounts. Payment details will be provided at checkout or on your invoice.

FREQUENTLY ASKED QUESTIONS

CUSTOM BRANDING

& PERSONALISATION

Bring your brand to life with our customisation options. Discover how easy it is to personalise uniforms and showcase your company’s identity.

What branding options are available?

We offer embroidery, screen printing, heat transfer, and direct-to-garment printing, depending on the garment and your requirements.

How do I submit my logo?

You can upload your logo during the order process or email it to us in a high-resolution format (preferably .AI, .EPS, or .PDF).

What is the turnaround time for branded items?

Branded orders typically take 7–14 working days from artwork approval. We’ll confirm your delivery date when you place your order.

Are there minimum order quantities for branding?

Minimum order quantities vary by product and branding method. Please contact us for details on your specific requirements.

Can I order branded samples?

Yes, branded samples can be arranged for most items. Please note there may be an additional charge for sample branding.

FREQUENTLY ASKED QUESTIONS

SUSTAINABLE

CERTIFICATION

Support ethical and eco-friendly choices with confidence. See how our certifications and green initiatives help you make responsible decisions for your business.

What sustainability certifications do you hold?

We offer products certified to Oeko-Tex® Standard 100, GOTS (Global Organic Textile Standard), Fairtrade, and more. Certifications are listed on each product page.

How do you ensure ethical sourcing?

We work only with suppliers who meet strict ethical, social, and environmental standards, and we regularly review our supply chain for compliance.

Are your products recyclable or biodegradable?

Many of our eco-friendly products are made from recyclable or biodegradable materials. Please refer to individual product details or ask our team for guidance.